Refunds & Returns Policy

Overview

Products may be returned for a store credit or exchanged within 30 days of original purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. Return shipping is at the expense of the buyer. There is a 15% restocking fee for returned items.

Final Sale/Clearance products are not eligible for returns:

To complete your return or refund, contact us at [email protected] to obtain a Return Authorization Number (RMA).

If it is determined that the product is defective, an RMA number will be issued with instructions for returning the product. An unauthorized return (a return without an RMA) will be shipped back to the customer at the customer’s expense. Authorized returns are to be shipped prepaid and insured in an approved shipping container. The original box and packaging materials should be kept for storage and shipping.

All HQ Machine sales are final, any damages will be covered under warranty policies.

Need help?

Contact us at [email protected] for questions related to refunds and returns.